Shanghai 28 June - 1 July 2017

Registration FAQs

Registration FAQs

In order to help you successfully complete the registration process for Mobile World Congress Shanghai 2017, answers to common registration questions may be found below. Click on the question to view its answer.

VIP Pass, Gold Pass, All Exhibition Pass Enquiries

General Registration Enquiries

What does my pass type give me access to?

Please click here to access the information on prices and what benefits are included in each pass.

What are the event registration opening hours?

There are two onsite Registration Areas: the Shanghai New International Expo Centre (SNIEC) Entrance Hall 1 (South) & Entrance Hall 2 (North). Entrance Hall 2 (North) is mainly for Conference registration.

Date SNIEC Entrance Hall 1 (South)
Access to Expo
SNIEC Entrance Hall 2 (North)
Access to Conference and Expo
27, June 08:30-18:00 08:30-18:00
28, June 09:00-17:00 09:00-17:00
29, June 09:00-17:00 09:00-17:00
30, June 09:00-17:00 09:00-17:00
01, July 09:00-16:00 09:00-16:00

What currencies do you accept?

Payment will be accepted in U.S. Dollars (USD) or Chinese Yuan (RMB) for the All Exhibition Pass, Gold Pass and VIP Pass.

What credit cards do you accept?

We accept MasterCard, Visa or American Express, as well as bank/wire transfers. Online banking options via China UnionPay are accepted for RMB payments (JCB is also accepted for RMB payments. RMB online payment portals available in Chinese language only).

Can I pay by bank/wire transfer?

Yes, wire transfers are available for USD and RMB payments for purchasing an All Exhibition Pass, Gold Pass or VIP Pass.

In order to pay by bank/wire transfer you will need to select ‘Submit & Payment’ option when registering.

Please allow enough time for your bank/wire transfer payment to be completed, as processing can take up to ten working days. If the transfer has not cleared prior to your arrival onsite you will be expected to supply an alternate form of payment. Badges will not be handed out without full pre-payment of registration fees.

Please note: Approximately 10 days prior to the event, the option to pay by bank/wire transfer will be removed in order to allow time for payments to be received.

I have received more than one invitation to attend, what should I do?

You only need to register once to attend Mobile World Congress Shanghai. If you have already registered and you receive an invitation for a pass which provides you with access to more at the event than your current registration, please contact registration@mwcshanghai.com. Information on passes can be found here.

Is there a minimum age to attend Mobile World Congress Shanghai?

Yes. The minimum age for an attendee accessing the Industry Halls is 16. This is strictly enforced.

As a leading mobile event in the region, Mobile World Congress Shanghai aims to showcase the trend in mobile and various cutting-edge products, technologies and applications, while providing networking platform and business opportunities for the industry players and users. GSMA also welcomes mobile enthusiasts to enjoy and experience at Mobile World Congress Shanghai. We set up the age restriction to ensure a professional atmosphere for our attendees and exhibitors.

Any requests for visitors under the age of 16 must be put in writing to registration@mwcshanghai.com. Or you can visit our Experience Halls. Click here for more details.

What is the Cancellation or Substitution Policy?

ALL SALES ARE FINAL. Cancellations, as well as ‘no shows’, will be liable for the full registration fee. No refunds shall be given. Cancellation of travel reservation and hotel reservation are the exclusive responsibility of the registrant, irrespective of reason or cause.

Substitutions between attendees from the same company and at the same invoice address may be made by providing the GSMA with written notice of the name of the original attendee and full details of the substitute attendee.

To arrange a substitution, please e-mail full details to registration@mwcshanghai.com. Please quote “Pass Substitution MWC SHANGHAI 2017” in the subject line of the e-mail. The new attendee will automatically be emailed a Confirmation email once the process has been completed. Please note that this might take a few days to complete.

Once a badge has been issued onsite, substitutions are no longer allowed.

To read our complete event terms click here.

Will you mail me my badge prior to arrival?

We do not send out badges prior to arrival, nor do we allow third-party badge collections. Each attendee must present Photo ID and pick up their own badge on site. Acceptable forms of Photo ID are a passport, national ID card or driving license with photo.

Can I collect a badge on behalf of my colleague?

No, we do not allow third party badge collections. You must collect your own badge in person.
You will need to bring a copy of your final confirmation email and Photo ID (passport, national ID card or driving license with photo) to collect your badge onsite. This applies to all registered badge holders.

Where do I collect my badge onsite?

Click here for more information about Onsite Registration and Badge Collection.

Can I register onsite?

Yes you can, however we strongly recommend that you register before arrival to avoid queues when you arrive.

Who can attend Conference Lunch?

Only VIP Pass holders are entitled to the Conference Lunch. Information on passes can be found here.

What is Mobile World Live, and how can I join?

Mobile World Live is the online portal that serves as the voice of the mobile communications industry. Through our growing community base, you can connect with mobile enthusiasts and professionals worldwide. Mobile World Live video content is updated weekly and brings you exclusive interviews with some of the top mobile executives in the world.

If you want to join this online community now, visit www.mobileworldlive.com or log in to your registration account, click on “Update your personal information / contact preferences”, select ‘Yes’, select your language preference and then “Continue”.

Can I print (or reprint) my registration invoice?

To print your invoice, click here to access your registration account, then select “Download your invoice/receipt”.

I would like to purchase more than 10 passes. Is that possible?

We are offering a new group purchase package when 10 or more Gold or VIP passes are purchased at one time. If you are interested to learn about what is included in this package, get in touch with us today.

Registration Assistance

I don’t have an e-mail account to register. What should I do?

Those wishing to attend Mobile World Congress Shanghai must have a valid e-mail account in order to register.

Once you have successfully registered, your confirmation, key updates and information on where to collect your badge will be e-mailed to you prior to the event.

Is there a deadline for registration?

We do not have a deadline for registering for Mobile World Congress Shanghai. However, if you are an overseas visitor, please make sure you leave enough time as you may be required to apply for a visa to enter China. Therefore, we highly recommend that you complete your registration as early as possible.

When will I receive a registration confirmation?

Once the registration is completed, you will receive an e-mail confirmation (Final Confirmation). Your Final Confirmation email must be brought with you onsite to collect your badge. Only fully paid registrations will be sent a Final Confirmation e-mail.

How can I change my contact details after I have registered?

You can log in to your registration account at any time to view your registration and to update your personal details (Attendee e-mail address and Last Name cannot be changed). You can access your details by logging in with your user name and password provided when you first registered. These login details will have also been sent to you in an e-mail.

I have forgotten my password. What should I do?

If you have forgotten your password, visit the registration website, click on “Forgot Password?” and enter the email address you used to register.

Do I need an invitation to attend?

No, an invitation is not required. Some attendees are invited to attend by our partners or exhibitors. If you don’t have an invitation, just skip over the code entry area when registering, then select and pay for your chosen pass type.

If you have received an invitation to attend, a Registration or Discount Code will be in the invitation e-mail, along with instructions on how to complete the registration process using this code. Please refer to that email before beginning the registration process.

How do I register to attend?

To register, follow the steps below:

  • To begin your registration click here.
  • First “Create an Account”.
  • If you have received an invitation to attend and have a Registration Code, copy the Registration Code enter into “I have a code” field.
  • Click on “Check”.
  • Follow the instructions to complete your registration in full.
  • Accept the Event Terms & Conditions.
  • You will then receive your registration acknowledgement by e-mail.

Passes and prices information can be found by clicking here.

Registration Assistance

Tel: +86 21 3103 3860 (Monday to Friday, bank holiday excluded, 09:00-19:00, GMT+8)
Email: registration@mwcshanghai.com

Visa Invitation Letters Information

Do I require a visa to enter China?

The Chinese government recommends you reach out to your local Chinese Embassies or Consulates-General first for travel information. In addition, they provide this information on Chinese visa requirements.

How do I obtain a visa invitation letter?

GSMA’s registration partner can provide you with a visa invitation letter for you to submit along with your visa application, should this be required. After registering the Event, you can log in at any time to request a visa invitation letter through My Registration. Please note your registration needs to be completed and full payment must be received before your visa invitation letter will be issued.

Neither the GSMA nor our registration partner takes responsibility for the issuance of visas. It is the responsibility of attendees to ensure they allow sufficient time for the processing the invitation or visa prior to travel to the event.

If you do not require a visa, please do not apply for visa support. We will not issue visa invitations to attendees from nations which do not require one.

Note:

  • We are unable to provide assistance with visa applications beyond supplying the invitation letter.
  • Only fully paid and/or complimentary registrations will be granted visa invitation letters.
  • Additional information can be found in the Terms & Conditions listed in the Registration System.

I have received my visa invitation letter but found some information to be incorrect, what should I do?

Please send the correct information, a copy of your passport information page, and your Registration ID to registration@mwcshanghai.com.

Experience Pass Registration Enquiries

What is Experience Pass?

The Experience Pass allows tech-savvy consumers to see the latest breakthroughs in mobile innovation through gadgets, gaming, services and products on the cutting edge of technology. Experience how mobile devices will change the way we live in the months and years to come. Learn about mobile through hands-on showcase demonstrations in the thrilling exhibition halls. This pass gives mobile passionate people hands-on access to the latest and greatest in gadgets, provide connected experiences and showcase how mobile continues to open the world.

What area can I access to?

The Experience Pass provides access to the Experience Halls (SNIEC Halls E1 and E2).

What is the price of Experience Pass?

Pre-register now to get your free Experience Pass.

You may register here using a valid mobile phone number and email address.

Are there any restrictions to attending?

Experience Pass holders can enter any exhibition halls marked as ‘Experience Hall‘ and may enjoy the experiences inside those halls, any day of the event.

Is there an age restriction for the Experience Pass?

Attendees who are under sixteen (16) years of age will be given a Youth Experience Pass wristband at the Venue (no pre-registration is required). Attendees who are under sixteen (16) years of age must be accompanied by an adult at all times during the Event.

What is the Cancellation or Substitution Policy?

You are responsible for cancellation of travel and hotel reservations if you do not attend the Event.

Please click here to read the complete Experience Pass Terms and Conditions.

Is there a deadline for registration?

We do not have a deadline for registering for the Experience Pass. This pass is also available for registration onsite. However, to avoid long queues onsite, we recommend that you complete your registration as early as possible, before arriving.

I don’t have a mobile phone and an e-mail account to register. What should I do?

Those interested in an Experience Pass must have a valid mobile phone number and a valid e-mail account with which to register.

Once you have successfully registered, your confirmation will be sent to you via SMS and/or email.

When will I receive a registration confirmation?

You will receive a confirmation SMS and/or email within 48 hours after your registration is successfully received.

How do I obtain a visa invitation letter?

We do not provide visa application letters for the Experience Pass.

If you would require a visa application letter to enter China, we recommend you register for a VIP, Gold or All Exhibition Pass. For passes and prices information, please click here.

Note:

  • We are unable to provide assistance with visa applications beyond supplying the invitation letter.
  • Only fully paid and/or complimentary registrations will be granted visa invitation letters.
  • Additional information can be found in the Terms & Conditions listed in the Registration System.

Exhibitor, Partner and Sponsor Registration Enquiries

Exhibitors and Sponsors will be contacted by e-mail with information on how to access the GSMA Exhibitor & Partner (E&P) Invitation System. Please note that login details for your E&P Invitation System account will be different from your registration account.

How do I register?

Anyone wishing to attend the event must register, including registration coordinators, using the GSMA Exhibitor & Partner Invitation System. To invite guests or register your own staff, you will need to access the E&P Invitation System.

How can I invite or register my staff and guests?

Exhibitors and Sponsors have been contacted by e-mail with information on how to access the E&P Invitation System, which enables you to manage your allocation of passes. You will be able to invite attendees to register, or register your own staff, guests, VIPs and contractors.

For more information on the invitation system and your allocation of passes, please check the Exhibitor Manual later (which will be available in March).

Partners who do not have access to the Exhibitor Manual will be contacted directly by the GSMA Partnership team with further information.

I am working on/at a stand. Do I need to register?

Yes, all attendees, exhibitors and event participants must register. Please contact the Registration Coordinator of the Exhibitor or Partner for whom you are working. They should provide you with a Registration Code and instructions on how to register or confirm your registration has been completed.

Press Registration Enquiries

How do I register as Press/Analyst?

If you are a member of the press (including industry analysts) and would like to attend Mobile World Congress Shanghai, please click here.

Media professionals wishing to attend Mobile World Congress Shanghai 2017 should review the accreditation criteria in order to facilitate the registration process. For questions regarding press registration, contact a member of the GSMA Press team.

Once you have applied for accreditation, your application will be reviewed by the GSMA Press team and you will be notified by e-mail if your application is successful or not.

What does a Press/Analyst Pass include?

A Press/Analyst pass provides access to the 3-day Conference Programme, the Exhibition halls and the Media Centre. Information to what is included will be outlined in your Final Confirmation email.

I applied for Press/Analyst Accreditation and am still waiting to hear if it has been accepted.

The review and approval of press applications can take some time. We attempt to respond to accreditation applications within 3 working days of receiving your application. Once your accreditation application has been reviewed, you will receive a further e-mail. For further enquiries about your application, please email to pressregistration@mwcshanghai.com.

I have not managed to register pre-event. Can I register onsite?

We strongly advise Press/Analysts to register before the event, as verification of the accreditation process onsite does take time. However, Press/Analysts registering onsite should proceed to the dedicated Press registration desk.

GSMA Members Enquiries

GSMA Member Discounts

GSMA Members are eligible to receive a 30% discount on VIP, Gold and All Exhibition Pass for Mobile World Congress Shanghai. The Organisation ID is required before you begin your registration to receive the discount. Please do not begin registration until you have your Organisation ID at hand.

  • Log into InfoCentre2.
  • Click on “My Organisation”.
  • The Organisation ID can be found underneath the Organisation Name and Company introduction.
  • In order to receive your discount, you must supply your Organisation ID prefixed with ‘MWCS’ during registration (i.e. if your Org ID is 12345, enter ‘MWCS12345’, if your Org ID is less than 5 digit, i.e Org ID is 12, enter ‘MWCS00012’ into the code box on the first step of the registration process).

If you have any issues with logging into the InfoCentre2 to retrieve your Organisation ID number please email infohelp@gsma.com.

Please note: GSMA Member Discounts can only be used by attendees from a member organisation. Member Discount codes should not be shared with external customers and clients. Should you have any queries regarding Member Discounts, please contact membership@gsma.com.

Speaker Registration Enquiries

I am speaking at the conference. How do I register?

Conference and Keynote speakers have been contacted by the Speaker Management Team with instructions on how to register. You can contact the team directly at speakers@mwcshanghai.com.

If you are speaking at an event or programme other than the official conference programme, please contact the organiser for that event for instructions on how to register.

Delegation Package

What is included in the Delegation Package?

  • Airport Pick-up and drop off.
  • Designated counter for badge collection.
  • 20% discount on meeting room booking.
  • Priority reservation for official MWC Shanghai 2017 Networking Cocktail.
  • Welcome Pack (information for visitor).
  • Priority seats reservation in the official MWCS 2016 Opening Ceremony.
  • Invitation to attend the exhibition tours.
  • Half-day Shanghai City Tour.
  • Priority seats reservation for AMO awards.
  • Group photo.