Registration FAQ

There are two pass types publicly available for Mobile Asia Expo. There is an Exhibition Visitor Pass and a Conference Pass. Please click here to access the information on prices and what benefits are included in the  passes.

There are two onsite Registration Areas,  the Shanghai New International Expo Centre (SNIEC) and the Kerry Hotel.

SNIEC Registration Hall 2 (North) Registration Hours

Kerry Hotel Level 2 Registration Hours

 
*All timings provisional and will be confirmed closer to the event.

Payment will be accepted in U.S. Dollars (US$) and Chinese Yuan (RMB) for the Conference Pass.

Only RMB (Chinese Yuan) payment will be accepted for the Exhibition Visitor Pass.

We accept MasterCard, Visa or American Express credit cards, as well as bank/wire transfers. Online banking options are accepted for RMB payments (RMB online payment portals are not available in English).

Yes, wire transfers are available for USD and RMB payments if you are purchasing a Conference Pass.  Wire transfer is not accepted for the Exhibition Visitor Pass.

In order to pay by bank / wire transfer you will need to select this option during the ‘Submit & Payment’ page during registration.

Please allow enough time for your bank/wire transfer payment to be completed, as processing can take up to 10 working days. If the transfer has not cleared prior to your arrival onsite you will be expected to supply an alternate form of payment. Badges will not be distributed without full pre-payment of registration fees.

Please note: Approximately 10 days prior to the event, the option to pay by bank/wire transfer will be removed in order to allow time for payments to be received.

You only need to register once to attend Mobile Asia Expo 2013.  If you have already registered and you receive an invitation for a pass which is of greater value, or which provides you with access to more at the event than your current registration, please contact [email protected]. Information on passes can be found here.

Yes. The minimum age for an attendee is strictly 16 or over.  Any requests for visitors under the age of 16 must be put in writing to [email protected]. Requests must be approved by GSMA.  Attendees under the age of 16 will not be able to enter the event without GSMA’s approval.

ALL SALES ARE FINAL. Cancellations, as well as ‘no shows’, will be liable for the FULL registration fee. NO REFUNDS SHALL BE GIVEN. Cancellation of travel reservation and hotel reservation are the exclusive responsibility of the registrant.

Paid attendees can send a substitution if they are no longer able to attend. See “Contact Us” section below for more details on substitutions.

To read our complete event terms click here.

We do not send out badges prior to arrival, nor do we allow third-party badge collections. Each attendee must present Photo ID and pick up their own badge on site. Acceptable forms of Photo ID are a passport, national ID card or driving licence with photo.

No, we do not allow third party badge collections. You must collect your own badge in person. You will need to bring a copy of your final confirmation email and original copy of your photographic ID (passport, national ID card or driving licence with photo) to collect your badge onsite. This applies to ALL registered badge holders.

Certainly, however we recommend you register before arrival to avoid having to queue.

Only registered Conference Pass holders are entitled for Conference Lunch.  Information on passes can be found here.

Mobile World Live is the online portal that serves as the voice of the mobile communications industry. Through our growing community base, you can connect with mobile enthusiasts and professionals world wide. Mobile World Live video content is updated weekly and brings you exclusive interviews with some of the top mobile executives in the world.

If you want to join this online community now, log in to your registration account, click on “Update your personal information / contact preferences”, select ‘Yes’, select your language preference and then “Continue” through your registration.

Please click here to go to the Mobile Asia Expo 2013 registration system homepage and access your registration account Click on “Download your invoice/ receipt”.

No, an invitation is not required. Some attendees are invited to attend by our partners or exhibitors but most attendees do not receive an invitation. If you don’t have an invitation, just skip over the code entry input when registering.

If you have received an invitation to attend, the Registration or Discount Code to submit when completing your registration will be in the invitation e-mail, along with full instructions on how to complete the registration process. Please refer to that email before starting the registration process.

All attendees must be fully paid and registered to attend Mobile Asia Expo. To register follow the steps below:

1. To begin your registration click here
2. Copy your Registration Code enter into “Code received” field
3. Click on “Confirm Code”
4. Follow the instructions to complete your registration in full
5. Please ensure that you complete your passport information in full if you require a visa invitation letter
6. Accept the Event Terms & Conditions
7. You will then receive your registration acknowledgement by e-mail

Passes and prices information can be found by clicking here.

Those wishing to attend Mobile Asia Expo 2013 must register online to attend the event, and you will require a valid e-mail account to register.

Once you have successfully registered, your confirmation, key updates and information on where to collect your badge will be e-mailed to you prior to the event.

I can no longer attend, can my colleague attend in my place? (Known as a substitution)  

Substitutions between attendees from the same company and at the same invoice address may be made by providing the GSMA with written notice of the name of the original attendee and full details of the substitute attendee.

To arrange a substitution, please e-mail full details to [email protected]. Please quote “Pass Substitution MAE13” in the subject line of the e-mail. The new attendee will automatically be emailed a Confirmation email once the process has been completed. Please note that this might take a few days to complete, subject to workloads in our registration service centre.

Once a badge has been issued onsite, substitutions are no longer allowed.

We do not have a deadline for registering for Mobile Asia Expo. However if you are an overseas visitor, please make sure you leave enough time as you may be required to apply for a visa to enter China. Therefore we highly recommend that you complete your registration as early as possible.

If you have been sent an invitation to register, please review your invitation email for further information.

You will receive an e-mail confirmation (Final Confirmation) about two to three weeks prior to the event and only after you have completed your registration and payment in full. Your Final Confirmation email must be brought with you onsite to collect your badge. Only fully paid registrations will be sent a Final Confirmation e-mail.

You can log in to your account at any time to view your registration and to update your personal details (Attendee e-mail address and Last Name cannot be changed). You can access your details by logging in with your user name and password provided when you first registered.  These login details will have also been sent to you in an e-mail.

If you have forgotten your password follow the simple steps below to be sent a password reminder:

1. Click here
2. Click “Forgot Password?” and enter the requested information
3. You will receive an e-mail with a link to reset your password

The login details for My MAE are the same as the login details for your Registration account.

For more information about My MAE click here.

If you require further assistance or have trouble logging into your My MAE account please contact us at [email protected].

Substitutions between attendees from the same company and at the same invoice address may be made by providing the GSMA with written notice of the name of the original attendee and full details of the substitute attendee.

To arrange a substitution, please e-mail full details to [email protected]. Please quote “Pass Substitution MAE13” in the subject line of the e-mail. The new attendee will automatically be emailed a Confirmation email once the process has been completed. Please note that this might take a few days to complete, subject to workloads in our registration service centre.

Once a badge has been issued onsite, substitutions are no longer allowed.

The Chinese government recommends you reach out to your local Chinese Embassies or Consulates-General first for travel information. In addition, they provide this information on Chinese visa requirements.

GSMA can provide you with a supporting visa invitation letter which you can request through the registration system (please look out for the option to fill in your passport details). You must be fully registered, and have paid your registration fee in full, as well as completing the Passport Details section, in order to receive visa invitation letter.

If you do not require a visa, please do not apply for visa support because GSMA will not issue supporting information for nationalities that do not require one.

GSMA’s registration partner can provide you with a visa invitation letter for you to submit along with your visa application, should this be required. During the registration process you will be asked whether you require a visa invitation letter.  Note that your registration needs to be completed and full payment must be received before your visa invitation letter will be issued.

Neither the GSMA nor our registration partner take responsibility for the issuance of visas. It is also the responsibility of attendees to ensure they allow sufficient time for the processing the invitation or visa prior to travel to the event. 

Note:

• We are unable to provide assistance with visa applications beyond supplying the invitation letter.
• Only fully-paid and/or complimentary registrations will be granted visa invitation letters.
• For all other key information refer to the Terms listed in the Registration System

Please send the correct information and a copy of your passport information page with your Registration ID to [email protected].

Anyone wishing to attend the event must register including Registration Coordinators. You can do so by using the E&P Invitation System.  To invite guests or register your own staff, you will need to access the GSMA Exhibitor & Partner Invitation System.

For any further help with the Exhibitor & Partner Invitation System, please contact the Registration Team:

Exhibitor Enquiries: [email protected] 
Tel: +86 21 6095 1562 Mon – Fri 09:00 to 19:00 CST

For all other enquiries please contact [email protected].

Exhibitors and Sponsors will be contacted by e-mail with information on how to access the GSMA Exhibitor & Partner Invitation System. This system enables you to manage your passes.  You will be able to invite to register, or register your staff, guests, VIPs and contractors. 

For more information on the invitation system and your allocation of passes, please click here where you can access the Exhibitor Manual or e-mail [email protected] for further details.

Partners who do not have access to the Exhibitor Manual will be contacted directly by the GSMA Partnership team with further information.

Yes, all attendees, exhibitors and event participants must register. Please contact the Registration Coordinator of the Exhibitor or Partner for whom you are working. They should provide you with a Registration Code and instructions on how to register or confirm your registration has been complete. If you have been provided with a code to register, refer to the “Registration Assistance” section above for more information.

GSMA Members are eligible to receive a 30% discount off all pass types. The Organisation ID is required before you begin your registration to receive the discount.  Please do not begin registration until you have your Organisation ID at hand.

To obtain your Organisation ID:

1. Log into InfoCentre2
2. Click on “My Organisation”
3. The Organisation ID can be found underneath the Organisation Name and Company introduction
4. In order to receive your discount, you must supply your Organisation ID prefixed with MAE during registration (i.e. if your Org ID is 98765, enter MAE98765, if your Org ID is less than 5 digit, i.e  Org ID is 88, enter MAE00088 into the code box on the first step of the registration process).

If you have any issues with logging into InfoCentre2 to retrieve your Organisation ID number please email [email protected] and for any registration queries please contact the registration team on [email protected].

Please note: GSMA Member Discounts can only be used by attendees from a member organisation. Member Discount codes should not be shared with external customers and clients. Should you have any queries regarding Member Discounts, please contact [email protected]. 

Conference and Keynote speakers will be contacted by the Speaker Management Team with instructions on how register.  You can contact the team directly at [email protected].

If you are speaking at an event or programme other than the official conference programme, please contact the organiser for that event for instructions on how to register.